Posted by: ashestoashesllc | November 20, 2009

SCI (DIGNITY MEMORIAL)

The following is a comment I received from a former employee of SCI (Dignity Memorial) The comment speaks for itself as to industry practices in general and SCI specifically.

 

SCI ( Dignity Memorial ) Funeral and Cremation Packaged

I have recently left the employment of SCI ( Dignity Memorial )

because of their business practices. When families arrive to make

arrangements they are given a general price list, and a separate price list

for their funeral and cremation packages. These packages includes the

services of the funeral home, a selection of a casket and a vault, and

memorial package. These packages also include the Everlasting Memorial, 24

Hr. Compassion Hotline, Aftercare planner, and in some plans a legal

membership. These packages add between $1500 to $ 2000 dollars in additional

revenue to the funeral home.

If the families were given the option to pick and choose the services they

want, they would have a lower bottom line. They are not given this option.

In addition the funeral director is paid a commission which varies in dollar

amount on the package sold to the family. If the family knew that they could

pick and choose what they wanted and made that choice, their would be no

commission paid to the funeral director. In addition the families that have

bought these packages in many cases ( 60 + % ) are not getting the

Everlasting Memorial, After Care Planner, Etc which means SCI ( Dignity

Memorial ) is profiting even more.

 

SCI ( Dignity Memorial )  There is no dignity there, only deception and

unprofessional behavior

Posted by: ashestoashesllc | October 14, 2009

RECESSION SALE

Hats off to Peter Troost Monument Company (www.troost.com) for at least temporarily reducing the cost of monuments in their area. They have reduced the price on their monuments by 50-60 percent as a special “Recession Sale.” The sale has allowed people to purchase monuments that were previously out of their financial comfort zone. Bravo.

Troost is also guaranteeing the sales price for monuments purchased pre need. I hope this means that they will sign a contract to deliver the monuments at the time of need and will not be paid until that time. If they are charging the money up front, then buyers need to walk away. The temptation will be there for someone at sometime to make bad decisions.

So good job Troost, buyer beware for pre payment.

Posted by: ashestoashesllc | October 8, 2009

Fraud in Maryland

I just cannot keep up with the number of instances of fraudulent pre need practices. An article from AP about an Oakland, Maryland funeral home operator, Bradley Stewart, raises the ugly question of why do we trust any funeral home operator to do the right thing when it comes to handling pre need funds. Mr. Stewart pleaded guilty to 23 counts of embezzling over $160,000 of consumers pre need funds.

The article goes on to state that Stewart may be charged with additional offenses totaling an additional $500,000. It is impossible for states to have enough regulations and oversight to stop thieves. There are laws against robbing banks are still robbed. It is not the law that is the problem, it is the individuals involved and the opportunities that are at fault. With such vast sums readily available and no one likely to know money has been taken for years the temptation is just too great for some.

The real question is how do we know who is honest and who is not? We don’t. Bernie Maddoff apparently appeared to be above reproach, yet got 60 billion before finally being caught. Nice man, not to be trusted. That is the same with industry professionals. We do not know which ones will be the next ones either confessing or indicted.

Never pre pay for funeral or cemetery goods and services.

Posted by: ashestoashesllc | October 8, 2009

Fraud in Virginia

The Virginia State Board of Funeral Directors and Embalmers has suspende the license of Bailey Funeral Service. Ambrose Bailey has been charged with 22 counts of forgery and of absconding with pre need funds that should have been deposited for the benefit of consumers.

The article does not say how much money that Bailey has purportedly taken. But it is just one more example of how many funeral professionals can not be trusted to do the right thing. Whether it is 600 million as in Missouri or just a few thousand there is risk involved for consumers.

Apparently Bailey lost his funeral directors license in 2006 for admitted forgery charges. So how did he get back in business to bilk consumers once again?

Bottom line: Never pre pay for any funeral goods and services.

Posted by: ashestoashesllc | October 8, 2009

Prearranged Funeral Charges

The following is a total reprint of an article in White Collar Crime News. It looks like finally someone will answer for the crimes in Missouri.

I’d really like to know if Randall Sutton had an attorney in 2007  when regulators came calling.  A good attorney should have been able to sniff out these lies and counsel him accordingly.  One of the primary reasons to get an attorney at the first sign of danger is to have a mouthpiece that is detached from your personal situation.  Looks like Sutton tried to do the talking for himself which really made things go from bad to worse.

ST. LOUIS, MO—Randall Sutton was indicted on mail fraud, wire fraud and money laundering charges involving a ten-year multi- million dollar fraud scheme involving the sale of pre-paid funeral services, Acting United States Attorney Michael W. Reap announced today.

Randall Sutton was the Chief Financial Officer, Director, and President of National Prearranged Services, Inc., headquartered in Clayton, MO, an entity that sold prearranged funeral services in 19 states. Customers either purchased prearranged funeral services directly from National Prearranged Services, or from funeral homes who in turn purchased these services from National Prearranged Services. National Prearranged Services purchased life insurance policies from Memorial Service Life Insurance Company and Lincoln Memorial Life Insurance Company of Austin, Texas in order to fund the funerals when customers died. Sutton was Director of both of those companies.

According to the indictment, beginning in 1998 and continuing until 2008, Sutton and others, defrauded National Prearranged Services’ customers, states’ guaranty funds, and funeral homes doing business with National Prearranged Services.

The purchase of prearranged funeral services involves a pre-payment of a substantial sum by the customer, in exchange for the promise that funeral services will be provided at no further expense upon the customer’s death. In the ordinary course of business, the seller of prearranged funeral services uses the customer’s pre-paid funds to purchase a life insurance policy, holds the funds in trust, or otherwise makes reasonable use of the funds, to ensure that funds are available to provide the funeral services upon the customer’s death. The customer reasonably expects that the business will operate in such a way so that the pre-purchased services will be available upon death.

The indictment alleges that rather than making reasonable use of the assets of their business, Randall Sutton and others used a series of deceptions to extract funds from National Prearranged Services and related entities such as Lincoln Memorial Life. As a result of this fraudulent scheme, National Prearranged Services and Lincoln Memorial Life were unable to meet their mounting obligations and collapsed in 2008. Sutton and others at National Prearranged Services led funeral homes and customers to believe funds paid for prearranged funeral services would be held in trust or used to purchase life insurance policies in order to ensure that money would be available to pay for customers’ funeral services when needed. Funeral homes and customers who paid the entire cost of pre-need funerals up-front were given “Paid in Full” certificates. Customers were not informed that their purchase of prepaid funerals involved risk. They also failed to disclose to funeral homes and custom

For example, at the time they purchased prearranged funeral services, many customers completed applications for life insurance policies indicating they were making payment in full for insurance policies that would fund their funerals. Employees at National Prearranged Services, with the knowledge and under the direction of Sutton, simply whited-out the indications that payments had been made in full and altered the documents to make it appear as though the customers had made partial payments. The altered documents were forwarded to life insurance companies such as Lincoln Memorial Life, who adopted the policies and assumed the obligation to pay a lump sum at the time of the customer’s death. National Prearranged Services, meanwhile, diverted the difference between the true full payments and the falsified partial payments from the customer’s insurance policy, thus retaining the vast majority of the customer’s lump-sum payment while transferring the obligation of future pay.

As another example, National Prearranged Services’ employees used white-out or cross-outs to change the names of beneficiaries on insurance applications in order to extract money. Customers completed applications for life insurance policies naming themselves or their funeral homes as a beneficiary. With Sutton’s knowledge, employees at National Prearranged Services simply whited-out or crossed-out other beneficiaries named in the applications and made National Prearranged Services the sole beneficiary. Once National Prearranged Services was listed as the sole beneficiary on policies, it was able to extract money from customers’ policies in at least two separate ways:

First, customers’ insurance policies were pledged as collateral for loans to National Prearranged Services without the customers’ knowledge. Typically, the loans were made by insurance companies within the same family of corporate entities, such as Lincoln Memorial Life, allowing Sutton and others to extract funds from these insurance entities under false premises. In total, as alleged in the indictment, National Prearranged Services received in excess of $65 million from such policy loans. Often, the proceeds of these policy loans were immediately turned around and used to pay outstanding premiums due from other customers.

Second, once it had altered applications to name itself as sole beneficiary, National Prearranged Services then converted customers’ whole life insurance policies to monthly renewable term polices, extracting from the insurance company the difference between the cash surrender value of the whole life policy and the first monthly premium of the renewable term policy. By doing so, National Prearranged Services extracted more than $40 million from the customers’ policies at Lincoln Memorial Life without their knowledge.

As another example, National Prearranged Services failed to invest the funds it received from roll-over accounts as promised. Instead, they often purchased large blocks of prearranged funeral contracts from funeral homes that had sold prearranged funeral services in the past. These block purchases were referred to as “roll-overs” because the prearranged funeral contracts were rolled-over from the originating funeral homes to National Prearranged Services. National Prearranged Services promised to invest 80 percent of the underlying customers’ funds in safe investments for 30 days, and then to use the money to purchase life insurance. Instead, National Prearranged Services failed to invest the money for 30 days as promised, and after 30 days failed to invest the money in life insurance policies as promised. Instead, the roll-over funds were used for other purposes, only to be replaced with “debentures” or promises to repay the funds. Sutton and others then caused false mo

The indictment states that Randall Sutton and others at National Prearranged Services agreed to manage a $1.7 million custody account for the Muehlebach Funeral Home located in Kansas City, MO. The Muehlebach Funeral Home needed this account to pay for its customers’ funerals when they died. National Prearranged Services invested this money in speculative futures contracts, lost most of the money, and then sent monthly statements to the Muehlebach Funeral Home showing false balances in its “Custody Account.”

As another example, Randall Sutton and others at National Prearranged Services caused over $50 million to be taken from the Company in exchange for promissory notes from related individuals or companies. Unlike legitimate promissory notes, these notes were often backdated, sometimes interest was paid back to National Prearranged Services with money that originated from National Prearranged Services itself in “round trip” transactions, and promissory notes were often replaced with new promissory notes when they came due. Over $10 million of these funds were funneled through various entities and used to purchase a company known as Professional Liability Insurance Company of America which is owned by RBT Trust II.

During 2007, regulators and funeral homes from various states began to increase scrutiny of National Prearranged Services’ practices. In response, Randall Sutton and others gave false information to state regulators and funeral homes. For example, regulators and concerned funeral homes were told falsely that “policy loans” were not taken by National Prearranged Services, or that policy loans had been repaid, or that senior management was not aware of the policy loans. As another example, regulators and concerned funeral homes were told falsely that senior management was not aware of the practice of whiting out and altering customers’ life insurance applications, or they were told falsely that National Prearranged Services was permitted to do so based on language in the applications.

Finally, the indictment alleges that Randall Sutton held himself out to be licensed by the Missouri Department of Insurance. Sutton did in fact hold a Producer License issued by the Missouri Department of Insurance and this license was renewable every two years upon the successful completion of a qualifying exam. In truth, Sutton had his secretary study for and take the qualifying exam on-line rather than taking it himself.

“Money laundering is not a victimless crime as innocent people are often “duped” by various schemes” said C. Steve Howard, Acting Special Agent in Charge of IRS Criminal Investigation. “We will continue to work with our law enforcement partners to financially disrupt criminal organizations that commit crimes against our society and our economy.”

“Fraud schemes have a pronounced economic impact that eventually increase costs for all of us,” said John V. Gillies, Special Agent in Charge of the FBI in St. Louis. “Investigators work hard to unravel this complex type of corporate fraud. The FBI and our partners are committed to protecting the public by eliminating dishonest and unscrupulous greed.”

Sutton, 63, Chesterfield, MO, was indicted by a federal grand jury on six felony counts of mail fraud, one felony count of money laundering, and two felony counts of wire fraud. He is expected to appear in federal court this morning, in St. Louis.

If convicted, each count of mail and wire fraud carries a maximum penalty of 20 years in prison and/or fines up to $250,000; money laundering carries a maximum penalty of 10 years in prison and/or fines up to $250,000. Restitution is mandatory.

Posted by: ashestoashesllc | August 12, 2009

PERPETUAL CARE FRAUD

An article in the “Funeral Service Insider” stated that Robert Nelms a cemeterian from Michigan has recently plead guilty to securities fraud in return for his testimony against others involved in the scheme. The article goes on to state that more then $76 million had been taken from several trust funds operated by his company.

Clayton Smart, unfortunately an acquaintance of mine, is facing a criminal trial later this year after announcing that his firm would not be able to honor pre paid contracts on some 13,000 customers. My relationship with Clayton Smart was limited to trade meetings and cemetery board meetings, but he always seemed quite honest and interested in taking care of consumers. Boy, was I wrong. It just goes to prove the point that no one knows who the good guys and bad guys are.

Cemeteries and funeral homes continue to market pre need products in virtually every state. At one time I believed very strongly that people pre paying for their final plans was the very best that they could do. I was wrong. Pre paying has opened the door for the con man to walk in and steal money from trust funds injuring hundreds of thousands of individuals. There will still be more, we just do not know who or where. My encouragement gets stronger every day. NO one, for any reason, should pre pay funds to any funeral provider for future delivery of goods and services. Too many are getting hurt and there is no point in taking the risk when other alternatives are readily available that are absolutely safe and provide the liquidity and portability that are important to making pre need decisions.

Gone for the next three weeks.

Posted by: ashestoashesllc | August 7, 2009

OKLAHOMA FRAUD

Oklahoma has joined the long list of states that have encountered problems with pre paid funerals. They have charged John Wesley Hodge with fraud concerning the loss of $200,000 from pre need trusts under his control. Mr. Hodge ran funeral establishments in Fletcher and Elgin Oklahoma.

Of course we do not know the details of the charges, but most likely Mr. Hodge either did not fund pre paid accounts or he removed funds from pre need trusts. The conclusion is that consumers need to be extremely careful in their dealings with funeral professionals. Most are good people, but how one tells the difference before a fraud occurs is beyond me.

I am sure that at some point in time every state will encounter some kind of scandal over the handling of pre need trusts and perpetual care funds. It is a sad commentary on the death care industry that a few very bad apples are going to spoil the entire barrel. CAVEAT EMPTOR

Posted by: ashestoashesllc | August 5, 2009

PENNSYLVANIA JOINS PRE NEED PROBLEM

An article from thetimes-tribune.com on August 3, 2009 gives one more example of how pervasive pre need funeral fraud has become. Three cemeteries in PA  have announce that they will not longer be able to provide pre paid goods and services sold by a previous owner. The previous owner went to jail for absconding with more than $200,000 worth of merchandise and perpetual care funds and has apparently not been able to make restitution.

The immediate impact is on the families who paid for their goods and services. Once again trusting consumers have been duped  from their funds by those they trusted. The article mentions that funds were also taken from the perpetual care funds. This is potentially an even larger problem. These funds are for the long term care of the three properties in question. So now the long term care will be underfunded by some unknown amount. This will probably have a larger long term impact since proper care will ultimately diminish and friends and family or possibly the public will be asked to assist in taking care of the properties.

DO NOT FOR ANY REASON PRE PAY FOR ANY FUNERAL OR BURIAL GOODS AND SERVICES.

Posted by: ashestoashesllc | August 1, 2009

PERPETUAL CARE SCAM

According to a blog from yourfuneralguy there is a new scam by a cemetery owner in Indiana. Memory Gardens Management Company, based in Indianapolis, had 24 million dollars removed from their perpetual care funds by a new owner, Mr. Nelms. Apparently Nelms is to plead guilty to fraud soon. Mr. Nelms was operating in six states: Hawaii, MIchigan, New Jersey, Iowa, New York, and Tennessee.

That begs the question of where the money is and will any of it be returned to the trust funds. One of the worries we should all have is how protected are the perpetual care funds. State laws in all fifty states require some percentage of all pre need cemetery sales be deposited into a perpetual care fund. Each state has it’s own law but the percentage usually runs from 10-20 percent. The purpose of the fund is to maintain the cemetery after all the spaces are sold and people are buried in them. At that time there is no addition ability for the cemetery to sell any additional items. So the perpetual care laws were designed for that eventuality.

These perpetual care funds are off balance sheet items that amount to a significant undeclared asset of the cemetery. Cemeteries are allowed, according to state statute, to withdraw funds from the trust yearly for the care and maintenance of the cemetery. Unfortunately there is very little oversight over how these funds are invested or as to how much money can be and is withdrawn.

The trustee of the fund is the active manager and must follow some formal document to determine the appropriate distribution. Sometimes the cemetery or it’s owner is the trustee which opens the door of opportunity to remove funds inappropriately. Since these funds are off balance sheet, there is no way for the public to know how much money there is set aside into them. Unquestionably, there are hundreds of millions of dollars currently in perpetual care funds. How much of it is at risk for fraud? No one truly knows. Yet what circumstance will cause an ordinarily good person or corporation to decide to raid this treasure chest. And it does not take long for a not so good person to decide they have found the end of the rainbow.

The amounts funded in perpetual care funds are also problematic. Many believe that whatever is set aside will not be enough to fund cemetery care and maintenance for perpetuity. A reasonable assumption. Especially with the added risk of fraud added to the risk of inflation.

Posted by: ashestoashesllc | August 1, 2009

NORTH CAROLINA PRE NEED PROBLEM

An article in the Fayetville Observer claims that Tucker & Sons funeral home in Dunn, NC is being investigated for purportedly mishandling consumers pre need funds. According to the article Tucker and Sons lost their funeral license in February for a variety of infractions not the least of which was not properly trusting pre need funds of their customers. The article claims that there had been five instances of non funded pre need contracts.

This is a small example of what is a much larger problem. Fortunately only a few families were involved instead of the thousands that are caught up in the Illinois, Texas, and Arkansas fiasco’s. But it is till enough to make the point that consumers should not pre pay any monies to members of the death care industry. In spite of all the due diligence one may do, there is no way to know what tomorrow may hold. Owners change, companies go out of business, good people are forced by unforeseen circumstances to do things they would ordinarily not do.

So far the vast majority of pre paid funeral purchases are unscathed. Those who loose their pre need funds are a very small percentage of those who have pre paid. But there is absolutely no way to know who or when additional major pre need frauds will appear. No one wants to be a victim of either corruption, mismanagement, or bad circumstances. But all three occur on a significant basis. They occur enough to warrant the warning to all consumers to finance their pre need purchases in a manner that will absolutely guarantee and protect their investment.

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